1. People won’t solve problems they don’t have.

2. Pain may be the greatest lever for managing change.

3. We are all good and bad, not good or bad.

4. Communication, on its own, guarantees nothing.

5. “A crisis is a shortcut to the future, not the end of the world.”

6. “A mind that is stretched by a new experience will never go back to its old dimensions.”  -Oliver Wendell Holmes

7. Too many have been successful, in spite of their behavior, not because of it.

8. Honesty is the only “charisma”.